| 000 -LEADER |
|---|
| fixed length control field |
00953cam a2200301 a 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
100716s2011 nyu 000 0 eng |
| LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2010029977 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780071745062 (alk. paper) |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071745068 (alk. paper) |
| SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocn613427921 |
| CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
YDX |
| -- |
BTCTA |
| -- |
YDXCP |
| -- |
BWX |
| -- |
CDX |
| -- |
DLC |
| LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.B32 2011 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12014 |
| Edition number |
22 |
| SYSTEM CONTROL NUMBER |
|---|
| System control number |
(IMchF)fol13267698 |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126095538.0 |
| CONTROL NUMBER |
|---|
| control field |
35699 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bacal, Robert. |
| TITLE STATEMENT |
|---|
| Title |
Perfect phrases for customer service : |
| Remainder of title |
hundreds of ready-to-use phrases for handling any customer service situation / |
| Statement of responsibility, etc |
Robert Bacal. |
| EDITION STATEMENT |
|---|
| Edition statement |
2nd ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
McGraw-Hill, |
| Date of publication, distribution, etc |
c2011. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 239 p. ; |
| Dimensions |
21 cm. |
| SERIES STATEMENT |
|---|
| Series statement |
Perfect phrases |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| Form subdivision |
Terminology. |
| SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Perfect phrases series. |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |