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Evenson, Renee, 1951-

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson. - New York : American Management Association, c2012. - x, 294 p. ; 22 cm.

ISBN: 9780814420324 081442032X

LCCN: 2012014762

Subjects--Topical Terms:
Customer services.
Customer services--Terminology.
Customer relations.
Business communication.

LC Class. No.: HF5415.5 / .E895 2012

Dewey Class. No.: 658.8/12014