| 000 -LEADER |
|---|
| fixed length control field |
00906nam a22003018a 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
120412s2012 nyu 000 0 eng |
| LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2012014762 |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780814420324 |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
081442032X |
| CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.E895 2012 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12014 |
| Edition number |
23 |
| SYSTEM CONTROL NUMBER |
|---|
| System control number |
(IMchF)fol14287917 |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126095908.0 |
| CONTROL NUMBER |
|---|
| control field |
52582 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Evenson, Renee, |
| Dates associated with a name |
1951- |
| TITLE STATEMENT |
|---|
| Title |
Powerful phrases for effective customer service : |
| Remainder of title |
over 700 ready-to-use phrases and scripts that really get results / |
| Statement of responsibility, etc |
Renee Evenson. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
American Management Association, |
| Date of publication, distribution, etc |
c2012. |
| PROJECTED PUBLICATION DATE |
|---|
| Projected publication date |
1208 |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
x, 294 p. ; |
| Dimensions |
22 cm. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| Form subdivision |
Terminology. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business communication. |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |