Motwani, Jaideep.
Lean sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming. - 1st ed. - New York : Business Expert Press, 2012. - 125 p. : ill. ; 23 cm. - Service systems and innovations in business and society collection .
Includes bibliographical references (p. [121]) and index.
9781606494073 1606494074 (pbk.) 9781606494080 (ebk.)
2012538511
Six sigma (Quality control standard)
Lean manufacturing.
Service industries--Quality control.
Cruise lines--Quality control.
TS156.17.S59 / M68 2012
Lean sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming. - 1st ed. - New York : Business Expert Press, 2012. - 125 p. : ill. ; 23 cm. - Service systems and innovations in business and society collection .
Includes bibliographical references (p. [121]) and index.
9781606494073 1606494074 (pbk.) 9781606494080 (ebk.)
2012538511
Six sigma (Quality control standard)
Lean manufacturing.
Service industries--Quality control.
Cruise lines--Quality control.
TS156.17.S59 / M68 2012