Patient satisfaction :
Press, Irwin
Patient satisfaction : understanding and managing the experience of care / Irwin Press - 2nd ed. - Chicago, IL : Health Administration Press, c2006. - xvii, 262 p. : ill. ; 23 cm. - ACHE management series .
Previous ed. has subtitle: Defining, measuring, and improving the experience of care.
Includes bibliographical references.
This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.
9781567932508 1567932509
2005054579
Patient satisfaction
Physician and patient
Medical care--Quality control
362.1068 PR PA
Patient satisfaction : understanding and managing the experience of care / Irwin Press - 2nd ed. - Chicago, IL : Health Administration Press, c2006. - xvii, 262 p. : ill. ; 23 cm. - ACHE management series .
Previous ed. has subtitle: Defining, measuring, and improving the experience of care.
Includes bibliographical references.
This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.
9781567932508 1567932509
2005054579
Patient satisfaction
Physician and patient
Medical care--Quality control
362.1068 PR PA