Patient satisfaction : (Record no. 33116)

MARC details
LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2005054579
ISBN
International Standard Book Number 9781567932508
ISBN
International Standard Book Number 1567932509
DEWEY DECIMAL CLASSIFICATION NUMBER
Call number 362.1068 PR PA
MAIN ENTRY--PERSONAL AUTHOR
Authors Press, Irwin
TITLE STATEMENT
Title Patient satisfaction :
Subtitle understanding and managing the experience of care /
Statement of responsibility, etc. Irwin Press
EDITION STATEMENT
Edition statement 2nd ed.
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Chicago, IL :
Publisher Health Administration Press,
Date c2006.
PHYSICAL DESCRIPTION
Extent xvii, 262 p. :
Other Details ill. ;
Size 23 cm.
SERIES STATEMENT
Series statement ACHE management series
GENERAL NOTE
General note Previous ed. has subtitle: Defining, measuring, and improving the experience of care.
BIBLIOGRAPHY, ETC. NOTE
Note Includes bibliographical references.
SUMMARY
Summary This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Patient satisfaction
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Physician and patient
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Medical care
General Quality control
ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://uowd.box.com/s/pwm1hp4otarqak79455ek1zyjydfbaqm">https://uowd.box.com/s/pwm1hp4otarqak79455ek1zyjydfbaqm</a>
Public note Location Map
MAIN ENTRY--PERSONAL AUTHOR
-- 12522
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 12523
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 12524
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 4793
Holdings
Date last seen Total checkouts Total renewals Full call number Barcode Date last borrowed Price effective from Koha item type Public note Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Permanent location Current location Shelving location Date acquired Source of acquisition
29/06/2019 1 2 362.1068 PR PA T0058528 22/05/2019 21/11/2017 REGULAR Mar2018   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 17/04/2018 ABE