Service chain management :
Service chain management : technology innovation for the service business /
[edited by] Christos Voudouris ... [et al.].
- Berlin : Springer, c2008.
- xviii, 308 p. : ill ; 24 cm.
Includes bibliographical references (p. 287-302) and index.
9783540755036 (hardcover : alk. paper) 9783540755043 (e-book)
2007936681
Customer services--Management.
658
Includes bibliographical references (p. 287-302) and index.
9783540755036 (hardcover : alk. paper) 9783540755043 (e-book)
2007936681
Customer services--Management.
658