Caldwell, Sheri.
Using your emotional intelligence to develop others / Sheri Caldwell and Linda Gravett. - 1st ed. - New York : Palgrave Macmillan, 2009. - xii, 175 p. : ill ; 25 cm.
Includes bibliographical references and index.
The advantages of emotionally intelligent training -- Using emotional intelligence in the needs analysis process -- Emotional intelligence in training design -- It's show time: the emotionally intelligent trainer in action -- Emotional intelligence and the measurement process -- How to develop your emotional intelligence as a trainer -- Best practices from the best trainers -- Leadership practices: a framework for success -- Enhancing key dimensions of your emotional intelligence -- Here's your checklist for application! -- A self assessment on emotional intelligence -- Now what? The path forward.
9780230614581 0230614582
2009004869
GBA983870 bnb
015356637 Uk
Management--Psychological aspects.
Leadership--Psychological aspects.
Emotional intelligence.
Customer services--Psychological aspects.
HF5548.8 / .C15 2009
658.4/07124
Using your emotional intelligence to develop others / Sheri Caldwell and Linda Gravett. - 1st ed. - New York : Palgrave Macmillan, 2009. - xii, 175 p. : ill ; 25 cm.
Includes bibliographical references and index.
The advantages of emotionally intelligent training -- Using emotional intelligence in the needs analysis process -- Emotional intelligence in training design -- It's show time: the emotionally intelligent trainer in action -- Emotional intelligence and the measurement process -- How to develop your emotional intelligence as a trainer -- Best practices from the best trainers -- Leadership practices: a framework for success -- Enhancing key dimensions of your emotional intelligence -- Here's your checklist for application! -- A self assessment on emotional intelligence -- Now what? The path forward.
9780230614581 0230614582
2009004869
GBA983870 bnb
015356637 Uk
Management--Psychological aspects.
Leadership--Psychological aspects.
Emotional intelligence.
Customer services--Psychological aspects.
HF5548.8 / .C15 2009
658.4/07124