Using your emotional intelligence to develop others /
By: Caldwell, Sheri
Title By: Gravett, Linda
Material type: BookPublisher: New York : Palgrave Macmillan, 2009.Edition: 1st ed.Description: xii, 175 p. : ill ; 25 cm.ISBN: 9780230614581; 0230614582Subject(s): Management -- Psychological aspects | Leadership -- Psychological aspects | Emotional intelligence | Customer services -- Psychological aspectsDDC classification: 658.4/07124Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
REGULAR | University of Wollongong in Dubai Main Collection | 658.407124 CA US (Browse shelf) | Available | T0039953 |
Total holds: 0
Includes bibliographical references and index.
The advantages of emotionally intelligent training -- Using emotional intelligence in the needs analysis process -- Emotional intelligence in training design -- It's show time: the emotionally intelligent trainer in action -- Emotional intelligence and the measurement process -- How to develop your emotional intelligence as a trainer -- Best practices from the best trainers -- Leadership practices: a framework for success -- Enhancing key dimensions of your emotional intelligence -- Here's your checklist for application! -- A self assessment on emotional intelligence -- Now what? The path forward.