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Freemantle, David.

The buzz : 50 little things that make a big difference to delivering world-class customer service / by David Freemantle. - London ; Boston, Mass. : Nicholas Brealey Pub., 2004. - p. cm.

ISBN: 1857883470

LCCN: 2004012398

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .F7267 2004

Dewey Class. No.: 658.8/12