000 -LEADER |
fixed length control field |
00693cam a22002418a 4500 |
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
040525s2004 enk 000 0 eng |
LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2004012398 |
INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1857883470 |
CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
DLC |
AUTHENTICATION CODE |
Authentication code |
pcc |
LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
.F7267 2004 |
DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8/12 |
Edition number |
22 |
DATE AND TIME OF LATEST TRANSACTION |
control field |
20170126093825.0 |
CONTROL NUMBER |
control field |
23690 |
CONTROL NUMBER IDENTIFIER |
control field |
UOWD |
MAIN ENTRY--PERSONAL NAME |
Personal name |
Freemantle, David. |
TITLE STATEMENT |
Title |
The buzz : |
Remainder of title |
50 little things that make a big difference to delivering world-class customer service / |
Statement of responsibility, etc |
by David Freemantle. |
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
London ; |
-- |
Boston, Mass. : |
Name of publisher, distributor, etc |
Nicholas Brealey Pub., |
Date of publication, distribution, etc |
2004. |
PROJECTED PUBLICATION DATE |
Projected publication date |
0411 |
PHYSICAL DESCRIPTION |
Extent |
p. cm. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services. |
ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
REGULAR |