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Kaufman, Ron.

Up your service! : strategies and action steps to delight your customers now! / Ron Kaufman. - Singapore : Ron Kaufman, c2005. - xxii, 297 p. : ill ; 23 cm. - Customer Care .

Includes index.

ISBN: 9789810529598

Subjects--Topical Terms:
Self-improvement.
Customer services.
Marketing.
Sales.