| 000 -LEADER |
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| fixed length control field |
00657cam a2200241u 4500 |
| PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
ta |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
030506s2005 ||||||||||||||||||||eng|u |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9789810529598 |
| DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20170126094405.0 |
| CONTROL NUMBER |
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| control field |
27136 |
| CONTROL NUMBER IDENTIFIER |
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| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Kaufman, Ron. |
| TITLE STATEMENT |
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| Title |
Up your service! : |
| Remainder of title |
strategies and action steps to delight your customers now! / |
| Statement of responsibility, etc |
Ron Kaufman. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Singapore : |
| Name of publisher, distributor, etc |
Ron Kaufman, |
| Date of publication, distribution, etc |
c2005. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xxii, 297 p. : |
| Other physical details |
ill ; |
| Dimensions |
23 cm. |
| SERIES STATEMENT/ADDED ENTRY--TITLE |
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| Title |
Customer Care |
| GENERAL NOTE |
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| General note |
Includes index. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Self-improvement. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Customer services. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Marketing. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Sales. |
| ADDED ENTRY ELEMENTS (KOHA) |
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| Koha item type |
REGULAR |