The handling complaints pocketbook / (Record no. 16302)

MARC details
000 -LEADER
fixed length control field 00835cam a2200217u 4500
PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
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FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060409s2001 ||||||||||||||||||||eng|u
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1870471911
Terms of availability £6.99
DATE AND TIME OF LATEST TRANSACTION
control field 20170126095415.0
CONTROL NUMBER
control field 34415
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Boden, Angelena.
TITLE STATEMENT
Title The handling complaints pocketbook /
Statement of responsibility, etc. Angelena Boden.
PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Management Pocketbooks,
Date of publication, distribution, etc. 2001.
Place of publication, distribution, etc. Alresford :.
PHYSICAL DESCRIPTION
Extent iv, 105 p. : ;
Dimensions 11 cm.
SERIES STATEMENT/ADDED ENTRY--TITLE
Title The management pocketbook series
GENERAL NOTE
General note This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer complaints.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Date last seen Full call number Barcode Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price
26/01/2017 658.812 BO HA T0026894 6.99 26/01/2017 REGULAR   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 09/04/2006 AMAUK 6.99