| LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2003021998 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0763748056 (hardcover) |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Call number |
362.10685 LL QU |
| MAIN ENTRY--PERSONAL NAME |
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| Authors |
Lloyd, Robert C. |
| TITLE STATEMENT |
|---|
| Title |
Quality health care : |
| Subtitle |
a guide to developing and using indicators |
| Statement of responsibility, etc |
Robert C. Lloyd |
| EDITION STATEMENT |
|---|
| Edition |
1st ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication |
Sudbury, Mass. : |
| Publisher |
Jones and Bartlett Publishers, |
| Date |
c2004. |
| PHYSICAL DESCRIPTION |
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| Extent |
xx, 343 p. : |
| Other Details |
ill. ; |
| Size |
23 cm. |
| CONTENTS |
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| Contents |
A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard -- Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation. |
| STUDY PROGRAM |
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| Program name |
OPS958 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical Heading |
Medical care |
| Geographic |
Quality control |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Medical care |
| Geographic |
Evaluation |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Medical care |
| Form |
Case studies |
| Geographic |
Quality control |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Medical care |
| Geographic |
Evaluation |
| Form |
Case studies |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Quality assurance. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical Heading |
Outcome assessment (Medical care) |
| Geographic |
Methodology |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Quality of Health Care |
| General |
organization & administration |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical Heading |
Program Development |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical Heading |
Quality of Health Care |
| Form |
Case Report |
| ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
https://uowd.box.com/s/pwm1hp4otarqak79455ek1zyjydfbaqm |
| Public note |
Location Map |
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