| 000 -LEADER |
|---|
| fixed length control field |
01392cam a2200373 i 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090916t20132013vraa b 001 0 eng d |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780734610997 |
| SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)846782626 |
| CATALOGING SOURCE |
|---|
| Original cataloging agency |
QSL |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Modifying agency |
NJB |
| -- |
ANL |
| -- |
NWU |
| AUTHENTICATION CODE |
|---|
| Authentication code |
anuc |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Edition number |
23 |
|
|---|
| -- |
658.812/254 |
| SYSTEM CONTROL NUMBER |
|---|
| System control number |
(AuCNLKIN)000051305670 |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126100157.0 |
| CONTROL NUMBER |
|---|
| control field |
55022 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| TITLE STATEMENT |
|---|
| Title |
Serving customers : |
| Remainder of title |
global services marketing perspective / |
| Statement of responsibility, etc |
Raymond P. Fisk, Rebekah Russell-Bennett, Lloyd C. Harris, editors. |
| EDITION STATEMENT |
|---|
| Edition statement |
1st edition. |
| PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS |
|---|
| Place of production, publication, distribution, manufacture |
Prahran, Vic. : |
| Name of producer, publisher, distributor, manufacturer |
Tilde Publishing and Distribution, |
| Date of production, publication, distribution, manufacture |
c2013. |
| PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS |
|---|
| Date of production, publication, distribution, manufacture |
©2013. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xxxii, 344 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
25 cm. |
| CONTENT TYPE |
|---|
| Content Type Term |
text |
| Source |
rdacontent. |
| MEDIA TYPE |
|---|
| Media Type Term |
unmediated |
| Source |
rdamedia. |
| CARRIER TYPE |
|---|
| Carrier Type Term |
volume |
| Source |
rdacarrier. |
| BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| SUMMARY, ETC. |
|---|
| Summary, etc |
Has been written in a critical scholarly manner at an advanced level for postgraduate students. It is an edited book, taking a global perspective and addressing global trends. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Study and teaching. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Marketing |
| General subdivision |
Study and teaching. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Fisk, Raymond P., |
| Relator term |
editor. |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Russell-Bennett, Rebekah, |
| Relator term |
editor. |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Harris, Lloyd C., |
| Relator term |
editor. |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |