| LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
99006902 |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0761916113 (acid-free paper) |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0761916121 (pbk. : acid-free paper) |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Call number |
658 |
| TITLE STATEMENT |
|---|
| Title |
Handbook of services marketing & management / |
| Statement of responsibility, etc |
Teresa A. Swartz, Dawn Iacobucci, editors. |
| VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Handbook of services marketing and management |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Thousand Oaks : |
| Publisher |
Sage Publications, |
| Date |
c2000. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 521 p. : |
| Other Details |
ill ; |
| Size |
27 cm. |
| STUDY PROGRAM |
|---|
| Program name |
MARK938 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Service industries |
| General |
Marketing. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Service industries |
| General |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Customer services |
| General |
Marketing. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Customer services |
| General |
Management. |
| ADDED ENTRY |
|---|
| Name |
Swartz, Teresa A. |
| ADDED ENTRY |
|---|
| Name |
Iacobucci, Dawn. |
| ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://uowd.box.com/s/fhyukr7nyo7r3mp5k7hn00la3ey2lzxr |
| Public note |
Location Map |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
846 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
19062 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
847 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
17714 |
| ADDED ENTRY |
|---|
| -- |
62638 |
| ADDED ENTRY |
|---|
| -- |
62639 |