Services marketing : (Record no. 33598)
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| ISBN | |
|---|---|
| International Standard Book Number | 9781260083521 |
| DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Call number | 658.8 ZE SE |
| MAIN ENTRY--PERSONAL AUTHOR | |
| Authors | Zeithaml, Valarie A. |
| TITLE STATEMENT | |
| Title | Services marketing : |
| Subtitle | integrating customer focus across the firm |
| Statement of responsibility, etc. | Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler |
| EDITION STATEMENT | |
| Edition statement | 7th ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | United States : |
| Publisher | McGraw-Hill Education, |
| Date | 2017. |
| PHYSICAL DESCRIPTION | |
| Extent | xxviii, 514 p.: |
| Other Details | ill. ; |
| Size | 25 cm. |
| SUMMARY | |
| Summary | Zeithaml's Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. The seventh edition maintains a managerial focus by incorporating company examples and strategies for addressing issues in every chapter, emphasizing the knowledge needed to implement service strategies for competitive advantage across industries. |
| STUDY PROGRAM | |
| Program name | MARK938 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Heading | Services Marketing |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Heading | Customer Focus |
| ADDED ENTRY | |
| Personal name | Bitner, Mary Jo |
| ADDED ENTRY | |
| Personal name | Gremler, Dwayne D. |
| ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/ihdge1/alma991003361805806666">https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/ihdge1/alma991003361805806666</a> |
| Public note | Ebook |
| MAIN ENTRY--PERSONAL AUTHOR | |
| -- | 14991 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | 14672 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | 14992 |
| ADDED ENTRY | |
| -- | 16370 |
| ADDED ENTRY | |
| -- | 16371 |
| Date last seen | Total checkouts | Full call number | Barcode | Date last borrowed | Price effective from | Koha item type | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Withdrawn status | Permanent location | Current location | Shelving location | Date acquired | Source of acquisition | Public note | Total renewals |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 05/01/2024 | 4 | 658.8 ZE SE | T0059066 | 08/09/2023 | 16/01/2018 | REGULAR | Dewey Decimal Classification | University of Wollongong in Dubai | University of Wollongong in Dubai | Main Collection | 15/02/2018 | ABE | ||||||
| 16/01/2018 | 658.8 ZE SE | T0059067 | 16/01/2018 | REGULAR | Dewey Decimal Classification | University of Wollongong in Dubai | University of Wollongong in Dubai | Main Collection | 15/02/2018 | ABE | Ebook Available | |||||||
| 23/03/2019 | 5 | 658.8 ZE SE | T0059068 | 23/03/2019 | 16/01/2018 | 3 DAY LOAN | Dewey Decimal Classification | University of Wollongong in Dubai | University of Wollongong in Dubai | Main Collection | 15/02/2018 | ABE | 3 | |||||
| 03/02/2019 | 658.8 ZE SE | T0061729 | 03/02/2019 | TEACHER REF | Dewey Decimal Classification | University of Wollongong in Dubai | University of Wollongong in Dubai | Tardis | 03/02/2019 | Kinokuniya |