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00901cgm a2200181u 4500 |
| PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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090212||||||||||||--- vleng|u |
| DATE AND TIME OF LATEST TRANSACTION |
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20210624160510.0 |
| CONTROL NUMBER |
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31088 |
| CONTROL NUMBER IDENTIFIER |
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UOWD |
| TITLE STATEMENT |
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| Title |
The essentials of great service |
| -- |
[videorecording]. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Mill Valley, CA. : |
| Name of publisher, distributor, etc |
Kantola Productions LLC., |
| PHYSICAL DESCRIPTION |
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| Extent |
1 x DVD ; |
| Dimensions |
17 min. |
| GENERAL NOTE |
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| General note |
1 x DVD. |
| FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Key training points:How to make a great first impression.How to make customers feel special.How to earn the respect of customers. How to listen actively.How to solve customers' problems. Humor can be risky in a training video. But this amusing customer service training video keeps the viewers' interest and entertains while it teaches.The principles displayed in the coffee shop are effective for all customer service positions, in any kind of business. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Customer service. |
| ADDED ENTRY ELEMENTS (KOHA) |
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| Koha item type |
DVD |