The essentials of great service [videorecording].

Material type: FilmFilmPublication details: Mill Valley, CA. : Kantola Productions LLC.,Description: 1 x DVD ; 17 minSubject(s):
Contents:
Key training points:How to make a great first impression.How to make customers feel special.How to earn the respect of customers. How to listen actively.How to solve customers' problems. Humor can be risky in a training video. But this amusing customer service training video keeps the viewers' interest and entertains while it teaches.The principles displayed in the coffee shop are effective for all customer service positions, in any kind of business.
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DVD University of Wollongong in Dubai Main Collection 658.812 ES SE (Browse shelf(Opens below)) Available T0035261

1 x DVD.

Key training points:How to make a great first impression.How to make customers feel special.How to earn the respect of customers. How to listen actively.How to solve customers' problems. Humor can be risky in a training video. But this amusing customer service training video keeps the viewers' interest and entertains while it teaches.The principles displayed in the coffee shop are effective for all customer service positions, in any kind of business.

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