| 000 -LEADER |
|---|
| fixed length control field |
01023cgm a2200217u 4500 |
| PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
vz |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090426s2008 |||--- vleng|u |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210624160511.0 |
| CONTROL NUMBER |
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| control field |
31467 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Price, Bill. |
| TITLE STATEMENT |
|---|
| Title |
The best service is no service |
| -- |
[videorecording] / |
| Statement of responsibility, etc |
Bill Price. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
Kantola produciton ; |
| Place of publication, distribution, etc |
Mill Valley, CA, |
| Date of publication, distribution, etc |
c2008. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
+ 1 x DVD ; |
| Dimensions |
52 mins. |
| SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Stanford executive briefings |
| GENERAL NOTE |
|---|
| General note |
+ 1 x DVD. |
| SUMMARY, ETC. |
|---|
| Summary, etc |
Pressures to reduce costs and increase customer loyalty are greater then ever. Bill Price argues that the best place to start is by eliminating the need for customer service. This game-changing approach treats serivce as a data point of dysfunction since it is almost always needed either to fix mistakes or reslove cutomer confusion. Eliminating the need for serivce, therefore, is the best way to satisfy the vas majority of customers. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Marketing |
| General subdivision |
Sales. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Marketing. |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
DVD |