MARC details
| 000 -LEADER |
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| fixed length control field |
01263cam a2200337 a 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
080825s2009 paua b 001 0 eng |
| LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2008037389 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781605662589 (hardcover) |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1605662585 (hardcover) |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781605662596 (ebook) |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1605662593 (ebook) |
| SYSTEM CONTROL NUMBER |
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| System control number |
(OCoLC)ocn244659839 |
| SYSTEM CONTROL NUMBER |
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| System control number |
(OCoLC)244659839 |
| CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
YDXCP |
| -- |
C#P |
| -- |
BWX |
| -- |
DLC |
| AUTHENTICATION CODE |
|---|
| Authentication code |
lcac |
| LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
HF5415.5 |
| Item number |
.A424 2009 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.4/038 |
| Edition information |
22 |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126093541.0 |
| CONTROL NUMBER |
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| control field |
21644 |
| CONTROL NUMBER IDENTIFIER |
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| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Al-Shammari, Minwir, |
| Dates associated with a name |
1962- |
| TITLE STATEMENT |
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| Title |
Customer knowledge management : |
| Remainder of title |
people, processes, and technology / |
| Statement of responsibility, etc. |
Minwir Al-Shammari. |
| PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Hershey, PA : |
| Name of publisher, distributor, etc. |
Information Science Reference, |
| Date of publication, distribution, etc. |
c2009. |
| PHYSICAL DESCRIPTION |
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| Extent |
xxiv, 360 p. : |
| Other physical details |
ill ; |
| Dimensions |
27 cm. |
| GENERAL NOTE |
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| General note |
"Premier reference source"--Cover. |
| BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographical references and index. |
| SUMMARY, ETC. |
|---|
| Summary, etc. |
"This book introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key organizational elements"--Provided by publisher. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Relationship marketing. |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |