Strategic customer service : (Record no. 5033)
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000 -LEADER | |
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fixed length control field | 00880cam a2200265 a 4500 |
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 090105s2009 nyua b 001 0 eng |
LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 2008055729 |
INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780814413333 |
INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0814413331 |
SYSTEM CONTROL NUMBER | |
System control number | (OCoLC)ocn276334374 |
CATALOGING SOURCE | |
Original cataloging agency | DLC |
Transcribing agency | DLC |
Modifying agency | BTCTA |
-- | YDXCP |
-- | C#P |
-- | BWX |
-- | VP@ |
-- | DLC |
LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.5 |
Item number | .G672 2009 |
DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.8/12 |
Edition information | 22 |
DATE AND TIME OF LATEST TRANSACTION | |
control field | 20170126093657.0 |
CONTROL NUMBER | |
control field | 22578 |
CONTROL NUMBER IDENTIFIER | |
control field | UOWD |
MAIN ENTRY--PERSONAL NAME | |
Personal name | Goodman, John A. |
TITLE STATEMENT | |
Title | Strategic customer service : |
Remainder of title | managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / |
Statement of responsibility, etc. | John A. Goodman. |
PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | New York : |
Name of publisher, distributor, etc. | AMACOM, |
Date of publication, distribution, etc. | c2009. |
PHYSICAL DESCRIPTION | |
Extent | xiv, 256 p. : |
Other physical details | ill ; |
Dimensions | 24 cm. |
BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc. note | Includes bibliographical references and index. |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer services. |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer relations |
General subdivision | Management. |
ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | REGULAR |
Date last seen | Full call number | Barcode | Cost, replacement price | Price effective from | Koha item type | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Withdrawn status | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price |
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26/01/2017 | 658.812 GO ST | T0040620 | 107.00 | 26/01/2017 | REGULAR | Dewey Decimal Classification | University of Wollongong in Dubai | University of Wollongong in Dubai | Main Collection | 07/12/2010 | Kinokuniya | 107.00 |