Strategic customer service : (Record no. 5033)

MARC details
000 -LEADER
fixed length control field 00880cam a2200265 a 4500
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090105s2009 nyua b 001 0 eng
LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2008055729
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814413333
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814413331
SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn276334374
CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency BTCTA
-- YDXCP
-- C#P
-- BWX
-- VP@
-- DLC
LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .G672 2009
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition information 22
DATE AND TIME OF LATEST TRANSACTION
control field 20170126093657.0
CONTROL NUMBER
control field 22578
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Goodman, John A.
TITLE STATEMENT
Title Strategic customer service :
Remainder of title managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Statement of responsibility, etc. John A. Goodman.
PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. AMACOM,
Date of publication, distribution, etc. c2009.
PHYSICAL DESCRIPTION
Extent xiv, 256 p. :
Other physical details ill ;
Dimensions 24 cm.
BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Date last seen Full call number Barcode Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price
26/01/2017 658.812 GO ST T0040620 107.00 26/01/2017 REGULAR   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 07/12/2010 Kinokuniya 107.00