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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

By: Material type: TextTextPublication details: New York : AMACOM, c2009.Description: xiv, 256 p. : ill ; 24 cmISBN:
  • 9780814413333
  • 0814413331
Subject(s): DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.5 .G672 2009
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Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 658.812 GO ST (Browse shelf(Opens below)) Available T0040620

Includes bibliographical references and index.

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