Customer experience management : (Record no. 5476)

MARC details
000 -LEADER
fixed length control field 00857cam a2200277 a 4500
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030227s2003 nyua b 001 0 eng d
LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2003268732
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471237744
SYSTEM CONTROL NUMBER
System control number (OCoLC)ocm51738638
CATALOGING SOURCE
Original cataloging agency IHG
Transcribing agency IHG
Modifying agency DLC
AUTHENTICATION CODE
Authentication code lccopycat
LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.55
Item number .S35 2003
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition information 21
DATE AND TIME OF LATEST TRANSACTION
control field 20170126093733.0
CONTROL NUMBER
control field 23032
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Schmitt, Bernd.
TITLE STATEMENT
Title Customer experience management :
Remainder of title a revolutionary approach to connecting with your customers /
Statement of responsibility, etc. Bernd H. Schmitt.
PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Wiley,
Date of publication, distribution, etc. c2003.
PHYSICAL DESCRIPTION
Extent xiv, 242 p. :
Other physical details ill ;
Dimensions 24 cm.
BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 231-233) and index.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Relationship marketing.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Date last seen Total checkouts Full call number Barcode Date due Date last checked out Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price
16/09/2021 1 658.812 SC CU T0020040 07/10/2021 16/09/2021 14.67 26/01/2017 REGULAR   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 22/09/2003 AMAUK 14.67