UOWD Library

Service management and marketing : (Record no. 5949)

000 -LEADER
fixed length control field 00841cam a22002774a 4500
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000414s2000 enka b 001 0 eng
LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 00032093
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471720348 (alk. paper)
CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
AUTHENTICATION CODE
Authentication code pcc
LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .G776 2000
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Edition number 21
DATE AND TIME OF LATEST TRANSACTION
control field 20170126093810.0
CONTROL NUMBER
control field 23508
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Grönroos, Christian,
Dates associated with a name 1947-
TITLE STATEMENT
Title Service management and marketing :
Remainder of title a customer relationship management approach /
Statement of responsibility, etc Christian Grönroos.
EDITION STATEMENT
Edition statement 2nd ed.
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Chichester ;
-- New York :
Name of publisher, distributor, etc Wiley,
Date of publication, distribution, etc c2000.
PHYSICAL DESCRIPTION
Extent x, 394 p. :
Other physical details ill ;
Dimensions 25 cm.
BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
STUDY PROGRAM INFORMATION NOTE
Program name MARK270 MARK938
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Date checked out Cost, replacement price Price effective from Koha item type
        University of Wollongong in Dubai University of Wollongong in Dubai MAIN 2005-09-07 AMAUS 1 658.8 GR SE T0025089 2017-04-20 2017-04-09 47.67 2017-01-26 REGULAR
        University of Wollongong in Dubai University of Wollongong in Dubai MAIN 2005-09-07 AMAUS   658.8 GR SE T0025090 2017-01-26   47.67 2017-01-26 REGULAR

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