The educational institution excellence model : self-assessment work book /
By: Vaso, Juha
Title By: Tuominen, Kari
Material type:
BookPublisher: Finland : Benchmarking Ltd., 2006.Description: 120 p. : ill ; 21 cm.ISBN: 9519499997Subject(s): Organisational change | Managing change| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
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| REGULAR | University of Wollongong in Dubai Main Collection | 658.403 VA ED (Browse shelf) | Available | T0031933 |
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| 658.403 TR CR Creativity and problem solving | 658.403 TU DE Decision support systems and intelligent systems / | 658.403 TU DE Decision support systems and intelligent systems / | 658.403 VA ED The educational institution excellence model : self-assessment work book / | 658.403 WA IN Introduction to managing information technology | 658.403 WA QU Quantitative methods for business / | 658.403 ZH DA Data envelopment analysis : let the data speak for themselves |
34 probing questions and contrasting pairs of examples.
Foreword Introduction The objectives of this book What does self-assessment mean for an organisation? What can you gain? The EFQM Excellence Model Assessment instructions Assessment criteria1. Leadership 2. Policy and Strategy 3. People4. Partnerships and resources 5. Processes 6. Customer results7. People results 8. Society results 9. Key performance results About the authors Appendixes:References Assessment using ChangeManager Pro software Self-assessment questions ChangeManager Pro Products.
The book describes the contents of the EFQM Excellence Model from the perspective of an educational institution. This book will help you to identify the need and readiness for change, and will assist you with understanding the EFQM Excellence Model through comparing your own practices with those of successful organizations.The examples in the book help the self evaluation participants to understand what each of the questions means. For every question, an evaluation is made of its importance, as well as its current and target performance capability, on a scale of 1 - 5.The book, questions and self-assessment can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the EFQM Excellence Model.