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Excellence one toolbook for benchmarking : the process of systematically comparing your own organisational structure, processes and performance with those of good practice organisations globally, for the purpose of achieving sustainable business excellence.

By: EFQM
Material type: BookPublisher: Belgium : EFQM, c1999.Description: 59 p. : ; 29 cm.ISBN: 9052364834Program: TBS955Subject(s): Benchmarking
Summary:
This toolbook provides a number of tools and techniques that cab be used in conjunction with the EFQM's four phase benchmarking methodology - plan, collect, adapt, analyse.
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