Global call centers : achieving outstanding customer service across cultures & time zones /

Material type:

BookPublisher: Boston : Nicholas Brealey International, 2005.Description: xiv, 206 p. : ill ; 24 cm.ISBN: 1904838030Subject(s): Call centers | Call centers -- Management | Customer servicesDDC classification: 658.8/12

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Item type	Home library	Call number	Status	Date due	Barcode	Item holds
REGULAR	University of Wollongong in Dubai Main Collection	658.812 GR GL (Browse shelf)	Available		T0024840

Total holds: 0

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Previous	658.812 GO RE Relationship marketing /	658.812 GO ST Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /	658.812 GR CR CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers /	658.812 GR GL Global call centers : achieving outstanding customer service across cultures & time zones /	658.812 GR TA Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world /	658.812 GU MA Managing customers as investments : the strategic value of customers in the long run /	658.812 GU TO Total relationship marketing : /	Next

Includes bibliographical references and index.

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