Customer service management training 101 : quick and easy techniques that get great results /
By: Evenson, Renee
Material type:
BookPublisher: New York, NY : American Management Association, c2011.Edition: 1st ed.Description: p. cm.ISBN: 9780814417157; 0814417159Subject(s): Customer services -- Management | Executives -- Training of | Time management | Leadership | Communication in managementDDC classification: 658.3/1245
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.31245 EV CU (Browse shelf) | Available | T0043941 |
Total holds: 0
, Shelving location: Main Collection Close shelf browser
Includes index.
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.