Successful enquiry answering every time /
By: Owen, Tim Buckley
Material type:
BookPublisher: London : Facet, c2012.Edition: 6th ed.Description: xiii, 156 p. ; 24 cm.ISBN: 9781856048118Subject(s): Reference services (Libraries) -- Great BritainDDC classification: 025.5/2/0941 Online resources: Location Map | Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
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| REGULAR | University of Wollongong in Dubai Main Collection | 025.520941 OW SU (Browse shelf) | Available | T0049318 | ||
| REGULAR | University of Wollongong in Dubai Main Collection | 025.520941 OW SU (Browse shelf) | Available | T0045997 |
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| 025.52 PO EN Enabling end-users : | 025.52068 GA FO The four : | 025.520941 OW SU Successful enquiry answering every time / | 025.520941 OW SU Successful enquiry answering every time / | 025.524 BE LI Librarian's guide to online searching / | 025.524 BO FR From Gutenberg to the global information infrastructure : | 025.524 CO LL Collaborative search and communities of interest |
Includes index.
Fully revised and update.
What do they really want? (How to make sure you really understand the question.) Flying blind. (Why remote enquiry handling is different.) Getting started - suppressing the panic. (Imagining what the final answer will look like.) More on choosing sources and media. (How to decide on the best media for the job.) Smarter searching. (Tips for efficient search strategies.) Quick! Time's running out. (How to meet deadlines every time.) Can't find the answer - what now? (What to do if your chosen sources fail.) Success! Now let's add some value. (Presenting your answer well.) Sign-off - what can we learn from this enquiry? (Using completed enquiries to develop your service.) New job - where do you start? (Setting up an enquiry service from scratch.) Starter Sources: links to professionally edited information sources that provide quality-checked content.
This best-selling 'one-stop' practical guide is designed to help all information professionals become self-sufficient in answering enquiries.