Microsoft executive leadership series

Includes bibliographical references and index.

Listening to the future -- Embracing uncertainty -- The shape of things to come -- Technology and the changing world -- People make the future -- Note -- : Managing a dynamic business -- Driving forces -- Strategic technology capabilities -- Tenets for success -- Dynamic business : forces to watch, uncertainties to consider -- Notes -- : prospering in a blended world -- Driving forces -- Strategic workplace technologies -- Blending beyond the workplace -- Tenets for success -- Blend trends -- Notes -- : Insights from complexity -- Driving forces -- Strategic technologies to drive insights -- Tenets for success -- Sources of insight -- Notes -- : Building strategic advantage through it -- The challenge of measuring return on knowledge -- Why it matters -- Why applications matter -- Why platforms matter -- Why infrastructure matters -- Creating a dialog between business and it -- Tenets for success -- Why it still matters -- Ways to achieve more strategic it -- Key infrastructure investments for competitive advantage -- Notes -- : from the new world of business to the new world of work -- World of business -- Always on, always connected -- Transparent organizations -- Workforce evolution -- Notes -- : Managing knowledge and talent in the new world of business -- Managing knowledge in one world of business -- Knowledge anywhere, anytime -- Knowledge in the transparent organization -- Managing knowledge for a changing workforce -- From ?Knowledge management? To managing talent and knowledge -- Complexity and specialization -- Simplifying the knowledge work environment -- Toward a dynamic knowledge environment -- Navigating the dynamic knowledge environment -- Embracing organizational learning -- Starting points for dynamics knowledge enterprises -- Notes -- : The future of industries -- Manufacturing -- Retail -- Government/public sector -- Retail banking and insurance -- Healthcare -- Education -- Professional services -- : Hearing the future -- Strategy and uncertainties -- Exposing the dynamic uncertainty loop -- Conclusions.