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Leading through conflict : how successful leaders transform differences into opportunities /

By: Gerzon, Mark
Material type: BookSeries: Leadership for the common good.Publisher: Boston, Mass. : Harvard Business School, c2006.Description: xii, 273 p. : ill ; 25 cm.ISBN: 159139919X; 9781591399193Subject(s): Conflict management | LeadershipDDC classification: 658.4/092
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Includes bibliographical references (p. [245]-263) and index.

pt. I: Three faces of leadership. The demagogue ; The manager ; The mediator -- pt. 2: Eight tools for the leader as mediator. Integral vision ; Systems thinking ; Presence ; Inquiry ; Conscious communication ; Dialogue ; Bridging ; Innovation -- Conclusion: Transforming conflict into opportunity -- Appendix: When conflict erupts : guidelines in times of crisis.

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