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Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people /

By: Michelli, Joseph A, 1960-
Material type: BookPublisher: New York : McGraw-Hill Education, [2014].Description: xi, 286 p. : ill. ; 22 cm.ISBN: 9780071801256; 0071801251 (alk. paper)Subject(s): Starbucks Coffee Company -- Management | Customer relations | Product management | Corporate culture | Success in businessDDC classification: 658.4/092
Summary:
Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This title offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn.
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Includes bibliography and index.

Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This title offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn.

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