Service management : an integrated approach to supply chain management and operations /
By: Haksever, Cengiz
Title By: Render, Barry
Material type: BookPublisher: Indianapolis : FT Press, c2013; ©2013.Description: xxii, 485 p. : ill. ; 24 cm.ISBN: 9780133088779 (hardcover : alk. paper); 0133088774 (hardcover : alk. paper); 9780133088854; 0133088855Subject(s): Service industries -- Management | Business logisticsDDC classification: 658 Online resources: Location MapItem type | Home library | Call number | Status | Date due | Barcode | Item holds |
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REGULAR | University of Wollongong in Dubai Main Collection | 658 HA SE (Browse shelf) | Available | T0022736 |
, Shelving location: Main Collection Close shelf browser
658 HA MA Management crisis and business revolution / | 658 HA ND Handbook of services marketing & management / | 658 HA ND Handbook of services marketing & management / | 658 HA SE Service management : | 658 HA SE Service and operations management | 658 HA SU Successful management in the digital age | 658 HA SU Successful management in the digital age |
Includes bibliographical references and index.
Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.