Raise the bar : an action-based method for maximum customer reactions /
By: Taffer, Jon
Title By: Kelly, Karen
Material type: BookPublisher: Boston : New Harvest Houghton Mifflin Harcourt, 2013.Description: 246 p. ; 24 cm.ISBN: 9780544148307 (hardback)Subject(s): Management | Customer relations | Success in business | BUSINESS & ECONOMICS / Industries / Service Industries | BUSINESS & ECONOMICS / Customer RelationsDDC classification: 658 Online resources: Location MapItem type | Home library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
REGULAR | University of Wollongong in Dubai Main Collection | 658 TA RA (Browse shelf) | Available | T0040234 |
, Shelving location: Main Collection Close shelf browser
658 SO MB MBA in a nutshell / | 658 ST MA Management / | 658 ST SE This is service design thinking : | 658 TA RA Raise the bar : | 658 TE RU The rules of management : | 658 TI ST Study skills for business and management : | 658 TI ST Study skills for business and management : |
Machine generated contents note: Introduction: Open for Business 1 -- 1. You Sell One Thing: Reactions 9 -- 2. You as a Reaction Manipulator 24 -- 3. Money Is in Reactions, Not Transactions 48 -- 4. Employees, the Engine of Reaction Management 69 -- 5. Four-Walls Marketing 95 -- 6. Interior Works 129 -- 7. Visibility Is Money 160 -- 8. The Revenue Response 180 -- 9. Innovation and the Risk of Wrong Reactions 208 -- Conclusion: Last Call 221 -- Appendix: Creating the Perfect Menu 225.
" If there's anyone who can prevent a bar or restaurant from going belly up, it's Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants. As host and co-producer of Spike TV's Bar Rescue, a documentary-style series, Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now he's offering his no-nonsense strategy for eliciting just the right emotional reactions in customers to everyone. Raise the Bar distills the secrets to running a successful enterprise with Reaction Management, a strategy and philosophy Taffer developed and uses in his business and on Bar Rescue. It works whether you're running a storefront operation or a web-based company, whether you're manufacturing widgets or providing a service. Taffer's overarching philosophy is this: All business is about creating the right reactions in your customers. Even better: You can control those reactions to a very large degree. Raise the Bar is the definitive manual on transforming a bar or restaurant with actionable, proven strategies for immediate impact"--