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Bank 3.0 : why banking is no longer somewhere you go, but something you do / Brett King.

By: Material type: TextTextPublication details: Singapore : Marshall Cavendish Business, c2013.Description: 396 p. ; ill. : 24 cmISBN:
  • 1118589637
  • 9781118589632 (hbk)
Subject(s): DDC classification:
  • 332.17
Online resources: Summary: The first edition of BANK 2.0 -#1 on Amazon's bestseller list for banking and finance in the US, UK, Germany, France, and Japan for over 18 months-took the financial world by storm and became synonymous with disruptive customer behaviour, technology shift, and new banking models. In BANK 3.0 , Brett King brings the story up to date with the latest trends redefining financial services and payments-from the global scramble for dominance of the mobile wallet and the expectations created by tablet computing to the operationalising of the cloud , the explosion of social media, and the rise of the de-banked consumer, who doesn't need a bank at all. BANK 3.0 shows that the gap between customers and financial services players is rapidly widening, leaving massive opportunities for new, non-bank competitors to totally disrupt the industry. "On the Web and on Mobile, the customer isn't king-he's dictator. Highly impatient, skeptical, cynical. Brett King understands deeply what drives this new hard-nosed customer. Banking professionals would do well to heed his advice." Gerry McGovern , author of Killer Web Content
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Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 332.17 KI BA (Browse shelf(Opens below)) Available T0023876
Browsing University of Wollongong in Dubai shelves, Shelving location: Main Collection Close shelf browser (Hides shelf browser)
332.16 DA BA Bank mergers : 332.17 FI NA Financial innovation in retail and corporate banking / 332.17 KI BA Bank 2.0 : 332.17 KI BA Bank 3.0 : 332.17 LO FU Fund custody and administration 332.170941 BA NK Banking services and the consumer : 332.1753 BA NK Bank lending /

Includes bibliographical references (p. [397-399]).

The first edition of BANK 2.0 -#1 on Amazon's bestseller list for banking and finance in the US, UK, Germany, France, and Japan for over 18 months-took the financial world by storm and became synonymous with disruptive customer behaviour, technology shift, and new banking models. In BANK 3.0 , Brett King brings the story up to date with the latest trends redefining financial services and payments-from the global scramble for dominance of the mobile wallet and the expectations created by tablet computing to the operationalising of the cloud , the explosion of social media, and the rise of the de-banked consumer, who doesn't need a bank at all. BANK 3.0 shows that the gap between customers and financial services players is rapidly widening, leaving massive opportunities for new, non-bank competitors to totally disrupt the industry. "On the Web and on Mobile, the customer isn't king-he's dictator. Highly impatient, skeptical, cynical. Brett King understands deeply what drives this new hard-nosed customer. Banking professionals would do well to heed his advice." Gerry McGovern , author of Killer Web Content

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