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Service science research, strategy and innovation : dynamic knowledge management methods /

Title By: Delener, Nejdet [Editor.]
Material type: BookPublisher: Hershey, PA : Business Science Reference, c2012.Description: xxxiii, 697 p. : ill ; 29 cm.ISBN: 9781466600775 (hardcover); 9781466600782 (ebook); 9781466600799 (print & perpetual access)Subject(s): Service industries -- Management | Service industries -- Information technology | Knowledge managementDDC classification: 658
Summary:
"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.
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Includes bibliographical references (p. 617-679 )and index.

"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.

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