ITIL service operation /
Material type:
BookSeries: Publisher: London : TSO, c2011.Edition: 2nd ed.Description: xi, 370 p. ; ill. col. : 28 cm.ISBN: 9780113313075 (pbk.)Other title: Service operation.Subject(s): Computer industry -- Customer services -- Management | Electronic office machine industry -- Customer services -- Management | Information technology -- Management | Business enterprises -- Information technology -- ManagementDDC classification: 004.0688 Online resources: Location Map
Summary:
The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, "ITIL Service Operation" describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 004.068 IT IL (Browse shelf) | Available | T0010530 |
Total holds: 0
, Shelving location: Main Collection Close shelf browser
|
|
|
|
|
|
|
||
| 004.068 IN FO Information technology governance and service management : | 004.068 IT IL ITIL Service design / | 004.068 IT IL ITIL Continual service improvement / | 004.068 IT IL ITIL service operation / | 004.068 IT IL ITIL service strategy. | 004.068 IT IL ITIL service transition / | 004.068 KA OP Operational assessment of IT |
"Best Management Practice."
"2011 ed."
New ed. of: Service operation / Colin Rudd, 2007.
Includes bibliographical references and index.
The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, "ITIL Service Operation" describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.