ITIL service strategy.
Material type: BookPublisher: London : TSO, 2011.Edition: 2nd ed.Description: xii, 483 p. : ill. ; 28 cm.ISBN: 9780113313044 (pbk.)Other title: Service strategy.Subject(s): ITIL (Programme) | Information technology -- Management | Support services (Management)DDC classification: 004.0688 Online resources: Location MapItem type | Home library | Call number | Status | Date due | Barcode | Item holds |
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REGULAR | University of Wollongong in Dubai Main Collection | 004.068 IT IL (Browse shelf) | Available | T0025582 |
, Shelving location: Main Collection Close shelf browser
004.068 IT IL ITIL Service design / | 004.068 IT IL ITIL Continual service improvement / | 004.068 IT IL ITIL service operation / | 004.068 IT IL ITIL service strategy. | 004.068 IT IL ITIL service transition / | 004.068 KA OP Operational assessment of IT | 004.068 KE MA Managing IT performance to create business value |
"2011 ed."
"Best management practice."
Includes bibliographical references and index.
Introduction -- Service management as a practice -- Service strategy principles -- Service strategy processes -- Service strategy, governance, architecture and ITSM implementation strategies -- Organizing for service strategy -- Technology considerations -- Implementing service strategy -- Challenges, risks and crticial success factors.
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key Features - The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite?including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Author - The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.