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Cambridge marketing handbook : stakeholder /

By: Nicklin, Terry
Material type: BookSeries: Publisher: London : Cambridge Marketing Press, c2013.Description: 112 p. : ill. ; 18 cm.ISBN: 978-0749470791Subject(s): Customer relations -- Management -- Handbooks -- manuals, etc | Internet marketing -- -- Handbooks, -- manuals, etc | Relationship marketing -- -- Handbooks, -- manuals, etc
Summary:
Marketers have long held the view that the customer should be central to all they think about, all they do. This handbook examines the identification of stakeholders: internal, connected and external, their ability to affect the organization, and how organizations should relate to them.
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Marketers have long held the view that the customer should be central to all they think about, all they do. This handbook examines the identification of stakeholders: internal, connected and external, their ability to affect the organization, and how organizations should relate to them.

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