Scoring points : how Tesco is winning customer loyalty /

Material type:

BookPublisher: Sterling, VA : Kogan Page, c2004.Description: x, 276 p ; 24 cm.ISBN: 074943578XSubject(s): Tesco (Firm) -- History -- 20th century | Customer loyalty programs -- Case studiesDDC classification: 658.8/12

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Item type	Home library	Call number	Status	Date due	Barcode	Item holds
REGULAR	University of Wollongong in Dubai Main Collection	658.812 HU SC (Browse shelf)	Available		T0029746

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Previous	658.812 HO MA Managing operations : Customer service.	658.812 HO MA Marketing, sales and customer management (MSC) : an integrated overall B2B management approach	658.812 HO RE The relationship revolution : closing the customer promise gap /	658.812 HU SC Scoring points : how Tesco is winning customer loyalty /	658.812 JO PE Perfect customer care : all you need to get it right first time /	658.812 JO PE Perfect customer care : all you need to get it right first time /	658.812 KA UP Up your service!: insights : true stories of winners and losers in the quest for superior service /	Next

Includes bibliographical references and index.

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