Includes bibliographical references (p. 251-265) and index.

Demystifying organizational learning -- Organizational learning mechanisms -- The cultural facet : the key to productive learning -- The psychological basis of productive learning -- The context of organizational learning -- Organizational learning and managerial channels of influence -- The dissemination of knowledge -- Inside an OLM : post-flight reviews in the Israeli Air Force -- Is training organizational learning? -- High quality organizational learning : why do some after-action reviews work and others don't? -- Demystifying the learning organization : the case of Hewlett-Packard -- Demystifying the learning organization : the case of Chaparral Steel -- Putting the multi-facet model into practice -- Before we go-- .