Enhancing enterprise intelligence : leveraging ERP, CRM, SCM, PLM, BPM, and BI
By: Kale, VivekMaterial type: BookPublisher: Boca Raton : CRC Press, c2016.Description: xxi, 378 p. : ill. ; 24 cm.ISBN: 9781498705974Subject(s): Production planning -- Data processing | Manufacturing resource planning -- Computer programs | BUSINESS & ECONOMICS / Industrial Management | BUSINESS & ECONOMICS / Management | Management Science | Organizational BehaviorDDC classification: 658.5/03
|Item type||Home library||Call number||Status||Date due||Barcode||Item holds|
|REGULAR||University of Wollongong in Dubai Main Collection||658.503 KA EN (Browse shelf)||Available||T0054041|
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|658.503 BO PR The process improvement handbook : a blueprint for managing change and increasing organizational performance /||658.503 CU ST The customer centric enterprise :||658.503 GH AU Automated planning and acting||658.503 KA EN Enhancing enterprise intelligence : leveraging ERP, CRM, SCM, PLM, BPM, and BI||658.5036 MU LT Multiple criteria decision making in supply chain management||658.5036 SC OP Operations management : decision making in the operations function /||658.5038 LI EC The economy of brands /|
Includes bibliographical references and index.
Preface -- Acknowledgements -- Intelligent enterprises -- Enterprise systems -- Integrated enterprise with ERP -- Customer centric enterprise with CRM -- Customer responsive enterprise with SCM -- Renewing enterprise with PLM -- Collaborative enterprise with BPM -- Informed enterprise with BI -- Implementing enterprise systems -- Appendix -- SAP business suite -- Reference -- Index.
Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI. The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM’s decisive concept of customer centricity, SCM's differentiating concept of customer responsiveness, and PLM's stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology.