The basics of process improvement
By: Boutros, Tristan
Title By: Cardella, Jennifer | Duffy, Dustin [Illustrated by]Material type: BookPublisher: Boca Raton : CRC Press, Taylor & Francis Group, c2016.Description: xxxvii, 219 p. : ill. ; 24 cm.ISBN: 9781498719889Subject(s): Reengineering (Management) | Workflow -- Management | Process control | Quality controlDDC classification: 658.4/063
|Item type||Home library||Call number||Status||Date due||Barcode||Item holds|
|REGULAR||University of Wollongong in Dubai Main Collection||658.4063 BO BA (Browse shelf)||Available||T0054752|
, Shelving location: Main Collection Close shelf browser
Includes bibliographical references and index.
Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.
Introduction to Process Improvement What Is a Process? What Are the Characteristics of a Process? What Are the Different Types of Processes? What Is Process Improvement? What Are the Benefits of Process Improvement? What Are the Core Values of Process Improvement? What Triggers Process Improvement? What Is Waste? What Is Standardization? What Is Process Maturity? What Are the Phases of Process Improvement? Where Do I Start? Closing Remarks Process Mapping What Is Process Mapping? What Are the Benefits of Process Mapping? What Is the Difference between Process Mapping and Process Modeling? What Are the Different Types of Process Maps? What Do Process Maps Consist of? What Are the Stages of Process Mapping? Closing Remarks Managing Process Improvements What Is a Process Improvement Framework? How Do Process Improvement and Strategy Align? What Are the Phases of Process Improvement? Closing Remarks Process Architecture What Is Process Architecture? What Are the Benefits of Process Architecture? What Is the Difference between Process Architectures and Other Architectures? What Is Process-Oriented Architecture? What Is Process Modeling? How Are Process Models Managed? Where Do I Start? Closing Remarks Tools for Improving Processes What Is Problem Solving? Basic Tools for Process Improvement Advanced Tools for Process Improvement Closing Remarks Process Improvement Culture What Is Culture? What Is a Process Improvement Culture? What Are the Phases of Culture Change? What Are the Components of a Great Culture? How to Change the Behaviors of Others How Does Leadership Play a Role in Process Improvement? What Role Does HR Play in Process Improvement? Closing Remarks Conclusion Each Case Is Different Critical Success Factors Just Start Doing It To Learn More Glossary.