Quality and performance excellence : management, organization, and strategy /
By: Evans, James R
Material type: BookPublisher: Australia : South-Western/Cengage Learning, c2017.Edition: 8th ed.Description: xv, 479 p. : ill. ; 23 cm.ISBN: 9781305662223Program: OPS350Subject(s): Total quality managementDDC classification: 658.4013 EV QUItem type | Home library | Call number | Status | Date due | Barcode | Item holds |
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REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 EV QU (Browse shelf) | Available | T0059248 | ||
REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 EV QU (Browse shelf) | Available | T0059249 | ||
REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 EV QU (Browse shelf) | Available | T0011729 |
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658.4013 EV QU Quality and performance excellence : management, organization, and strategy / | 658.4013 EV QU Quality and performance excellence : | 658.4013 EV QU Quality and performance excellence : | 658.4013 EV QU Quality and performance excellence : | 658.4013 FI LE Lean execution : the basic implementation guide for maximizing process performance | 658.4013 FO MA Managing quality : an integrative approach / | 658.4013 FO MA Managing quality : |
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
"Packed with relevant, real-world illustrations, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with TQ. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Unlike most TQ books, QUALITY AND PERFORMANCE EXCELLENCE is organized according to traditional management topics, which helps readers see the parallels between TQ and management theories in areas such as organizational design and leadership. TQ is often presented as new or different, which it clearly is not. This book has three objectives: to show readers how these principles and methods have been put into effect in a variety of organizations, to illustrate the relationship between TQ principles and the theories and models studied in management courses, and to familiarize readers with the basic principles and methods associated with total quality.
OPS350