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Crisis management in the tourism industry Dirk Glaesser

By: Material type: TextTextPublication details: London : Routledge, c2006.Description: x, 270 p. : ill. ; 25 cmISBN:
  • 9781138139800
Other title:
  • Crisis management
Subject(s): DDC classification:
  • 338.4791 GL CR
Online resources: Summary: The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences. Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction in order for the businesses involved to be more prepared for such events and how to handle their business in times of crises. Using international up to date case studies this text discusses: * The influential effect of the mass media * How crises effect the purchase decision process * Destination branding/image and its manipulation * Preventative crises management and strategies
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Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 338.4791 GL CR (Browse shelf(Opens below)) Available T0058097

Previous ed.: 2003.

Related work (?): Krisenmanagement im Tourismus. Frankfurt am Main : Peter Lang, 2001.

Includes bibliographical references (p. [245]-259) and index.

The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences.

Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction in order for the businesses involved to be more prepared for such events and how to handle their business in times of crises.

Using international up to date case studies this text discusses:

* The influential effect of the mass media
* How crises effect the purchase decision process
* Destination branding/image and its manipulation
* Preventative crises management and strategies

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