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Business process management : practical guidelines to successful implementations

By: Jeston, John
Material type: BookPublisher: New York : Routledge, 2018.Edition: 4th ed.Description: xxxvi, 653 p. : ill. ; 24 cm.ISBN: 978-1138738409; 9781138738409 (pbk. : alk. paper)Subject(s): Workflow -- Management | Reengineering (Management) | Business planning | Industrial managementDDC classification: 658.533 JE BU
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Revised edition of

Includes bibliographical references and index.

Frequently asked questions -- What is business process management? -- How can we demystify business process management? -- Who should be involved in bpm and what are the critical success factors? -- When should you do BPM : what are the main drivers and triggers? -- How should we start BPM : bottom-up or top-down? -- Why is it important to improve business processes before automating them? -- What are the technology components of BPM? -- Should we be customer-centric? -- Why determining BPM foundations is a critical first step? -- Why do you need a structured approach to implementing BPM? -- BPM : how do you do it? -- 7FE framework overview -- Guidelines on how to use the 7FE framework -- Foundations phase -- Enablement phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essential introduction -- Project management -- People change management -- Leadership -- Embedding bpm in the organization -- Introduction -- Case studies -- BPM maturity -- Business process management maturity : what's in a name? -- Appendices -- Appendix A: 7FE framework summary -- Appendix B: 7 FE framework quality assurance checklist -- Glossary -- References and bibliography -- Index.

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