This is service design thinking : basics, tools, cases /
By: Stickdorn, Marc
Title By: Schneider, Jakob
Material type:
BookPublisher: Hoboken, N.J. : Wiley, c2011.Description: 373 p. : ill. (some col.) ; 24 cm.ISBN: 9781118156308 (pbk.); 1118156307Subject(s): Service industries -- ManagementDDC classification: 658 ST SE Online resources: Location Map
| Item type | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658 ST SE (Browse shelf) | Available | Dec2018 | T0061506 |
Total holds: 0
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| 658 SO MA Management 101 : | 658 SO MB MBA in a nutshell / | 658 ST MA Management / | 658 ST SE This is service design thinking : | 658 TA RA Raise the bar : | 658 TE RU The rules of management : | 658 TI ST Study skills for business and management : |
Originally published: Amsterdam: BIS, 2010.
Includes bibliographical references (p. 340-365) and index.
Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.