Class acts : service and inequality in luxury hotels / Rachel Sherman
Material type:
TextPublication details: Berkeley : University of California Press, c2007.Description: xii, 366 p. : ill. ; 23 cmISBN: - 9780520247819
- 9780520247826
- 647.94068 SH CL
| Item type | Current library | Call number | Status | Notes | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 647.94068 SH CL (Browse shelf(Opens below)) | Available | Oct2019 | T0062394 |
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| 647.94 ME SE Service quality management in hospitality and tourism | 647.94 ME SE Service quality management in hospitality and tourism | 647.94068 HA HO Hospitality business development / | 647.94068 SH CL Class acts : | 647.94068 SO SE Service quality in the hotel industry : | 647.94068 SO SE Service quality in the hotel industry : | 647.94068 WA HO Hospitality management : |
Includes bibliographical references (p. 325-339) and index.
Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.
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